PRIVACY POLICY

Durian Project Ltd (company number 12323338, registered address being 32 Jupp Road West, London E15 2EX) will not disclose buyer's personal information to any third party, other than order details for postage and shipping purposes.

The provision of personal information is not necessary in order to use most of this website. However, if you wish to take advantage of some specialised and/or personalised services offered under this website, you will need to provide some specific information.

 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We will only process your personal data, in accordance with applicable law, for the following purposes:
i. If you contact us, you may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes, for example, information you provide when you register to use our site, subscribe to our services and when you report a problem with our site;
ii. Offering our goods and providing our services to you in a personalised way, for example, we may provide suggestions based on your previous searches to enable you to identify suitable goods and services quicker. This may also include, where legally permitted, processing data related to your location;
iii. Handling and fulfilling your orders, if you request goods or services from us. This may also include processing of information that we receive from third parties, for example, address data to verify your correct address;
iv. Obtaining payment from you, if you purchase any of our goods and/or services;
v. Enabling our suppliers and service providers to carry out certain functions on our behalf, including payment processing, verification, technical, logistical or other functions, as may be required, in order to fulfil your orders;
vi. Resolving any returns, refunds or disputes, if you lawfully exercise your rights or if you wish to dispute any part of our offering; 
vii. Sending you personalised marketing communications, where you have agreed that we may do so, in order to keep you informed of our and our selected third party partner’s products and services, which we consider may be of interest to you. Where legally permitted, we may also contact you by electronic means (e.g., e-mail or SMS) with information about goods and services similar to those which you previously purchased from us;
viii. Serving personalised advertising to your devices; delivering ads based on your interests ascertained from your past searches, visits of subpages and purchases on our websites, and other data obtained through the use of "cookies" placed on your devices. Please see our cookies policy here 
viiii. Ensuring the security of your account and our business, preventing or detecting fraud or abuses of our website, for example, by requesting verification information in order to reset your account password;
x. Developing and improving our products and services, for example, by reviewing visits to our website and its various subpages, demand for specific goods and services and your comments;
xi. To comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law;

xii. To process your personal data lawfully we need to rely on one or more valid legal grounds. Our primary legal ground is that we need the data to fulfil our contract with you or to take certain steps prior to entering our contract with you. However, there may be circumstances where we also rely on other valid legal grounds, such as:
Our consent to particular processing activities. For example, where you have consented to us using your personal data for marketing purposes; 
Our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your personal data to prevent or detect fraud or abuses of our website; or 
Our compliance with a legal obligation to which we are subject.

xiii. If you are a customer of Dash and we have obtained your contact details in the course of a sale, or you have entered into negotiations for the sale of our products, then we may rely on our legitimate interests to use your personal data and send you marketing correspondence in respect of similar Dash Water products or services based on your previous purchase(s), unless you have opted out. You have the right to opt out of this marketing by clicking on the unsubscribe link in any of our emails, or by replying 'stop' to SMS marketing. You would have also been given the opportunity to opt out of our marketing when your personal data was first collected. In all other cases, we will ask for your consent to send you electronic marketing communications.
xiiii. If at any time you want us to stop using your personal data for marketing purposes, please request this via our contact form in the contact section of our website.

 

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@thetappingtapir.com at any time.

 

DISCLOSURE

There are circumstances where we wish to disclose or are compelled to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure:
i. to our outsourced service providers or suppliers to facilitate the provision of our services or goods to you, for example, the disclosure to our data centre provider for the safe keeping of your personal data, webhosting provider through which your personal data may be collected, identity verification partners in order to verify your identity against public databases;
ii. to our advertising partners who enable us to deliver personalised ads to your devices or similar advertising;
iii. subject to your consent, to our marketing partners, who may contact you by post, email, telephone, SMS or by other means. If you do not wish to be contacted, you may unsubscribe by clicking here];
iv. to third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
v. to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal data will be permanently transferred to a successor company;
vi. to public authorities where we are required by law to do so; and
vii. to any other third party where you have provided your consent.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@durianproject.co.uk.